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ASIS&T Thesaurus of Information Science, Technology, And Librarianship (Asist Monograph Series)
 Recognized as the authoritative reference to the terminology of information science, technology, and librarianship, the updated and expanded third edition of the ASIST Thesaurus is an essential resource for indexers, researchers, scholars, students, and practitioners in the field. An optional CD-ROM includes the complete contents of the print thesaurus along with Data Harmony's Thesaurus Master software. In addition to powerful search and display features, the CD-ROM allows users to add, change, and delete terms, and to learn the fundamentals of thesaurus construction while exploring the professional vocabulary of library and information science and technology....
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Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less John Tschohl
 Loyal for Life- is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company -no matter how excellent their products or employees -occasionally makes a mistake. How those companies and their employees respond to those mistakes, however is what separates successful costumer service driven organizations from the rest of the pack." (Loyal for Life, J. Tschohl) Loyal for Life will stretch the reader's concept of service recovery, empowerment, and customer service to a whole new level....
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Organizational Behavior with Online Learning Center Premium Content Card Robert Kreitner, Angelo Kinicki
 Organizational Behavior, Seventh Edition continues in its tradition of being up-to-date, relevant and user-driven. Kreitner and Kinicki’s approach to organizational behavior is based on the authors’ belief that reading a comprehensive textbook is hard work, but that the process should be interesting (and sometimes fun). Thus, they consistently attempt to find a way to make complex ideas understandable through explanations, contemporary examples, and/or learning exercises. With every edition, the authors make every effort to respond to user feedback and ensure the text covers the very latest OB research and practices. The seventh edition of Organizational Behavior again uses the familiar wolf image on its cover. This remains a central theme because Kreitner and Kinicki see wolves as an instructive and inspiring metaphor for modern Organizational Behavior. Wolves are dedicated team players, great communicators, and adaptable. These are key success attributes in......
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Watercolour Flower Portraits Billy Showell
 Learn how to paint exquisite flower portraits in watercolour, following Billy Showell's highly detailed, step-by-step instructions. Packed with stunning pictures and technical advice, this book is truly inspirational. Billy Showell's exquisite and technically brilliant watercolour flower portraits are beautifully presented in this highly informative, lavishly illustrated book. Packed with information on drawing and painting techniques, colour mixing and composition, it is an invaluable source of ideas and inspiration for anyone who wants to develop their flower painting skills, whether or not they have any previous experience....
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Lewis Carroll, Alice Through the Looking-glass: And What Alice Found There Lewis Carroll
 A unique edition of Through the Looking-Glass, one of the world's best-loved stories, illustrated by Peter Blake, one of the leading figures of Pop art best known for the Beatles' Sgt Pepper's Lonely Hearts Club Band album cover. Ten fabulous watercolours by Blake accompany the complete text of this classic of children's literature, bringing the story alive for a new generation of readers - and for those who last read it in their childhood. Includes a special 'behind the scenes' interview with Blake, in which the artist discusses the ideas and influences behind his illustrations and reveals his visual sources....
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