Каталог

ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals

Brad Cleveland


ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals Brad Cleveland Call Center Press. ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals. This essential resource covers a host of subjects, including, but not limited to, measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance, improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and more! Accurate and easy to use, ICMI?s Call CenterManagement Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, improve customer services and make better decisions that will help build your career. 1072 acronyms and terms, 41 graphs and tables. книги, книжный магазин, интернет-магазин Call Center Press. ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals. This essential resource covers a host of subjects, including, but not limited to, measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance, improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and more! Accurate and easy to use, ICMI?s Call CenterManagement Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, improve customer services and make better decisions that will help build your career. 1072 acronyms and terms, 41 graphs and tables....


Performing With Microsoft PowerPoint 2002 Comprehensive Course

Iris Blanc, Cathy Vento


Performing With Microsoft PowerPoint 2002 Comprehensive Course Iris Blanc, Cathy Vento The Performing Series takes students to a higher level of learning through applied and project-based activities that go beyond the mechanics of the software. книги, книжный магазин, интернет-магазин The Performing Series takes students to a higher level of learning through applied and project-based activities that go beyond the mechanics of the software....

PC Handbook

John Choisser, John Foster


PC Handbook John Choisser, John Foster A reference with hard-to-find technical information about the PC family of computers this book covers 65 subjects, including I/O connectors, memory and I/O maps, hardware and software interrupts, peripheral chip registers, keyboard scan codes, screen codes, cable connections, and card dimensions. книги, книжный магазин, интернет-магазин A reference with hard-to-find technical information about the PC family of computers this book covers 65 subjects, including I/O connectors, memory and I/O maps, hardware and software interrupts, peripheral chip registers, keyboard scan codes, screen codes, cable connections, and card dimensions....

HackNotes(tm) Windows Security Portable Reference

Michael O'Dea


HackNotes(tm) Windows Security Portable Reference Michael O'Dea Secure Windows 2000 Server, Windows XP systems, and Windows Server 2003. The book explains how to follow reference matrixes of useful services for Windows and UNIX. Plus, you’ll learn best practices for trace routing and source address location. книги, книжный магазин, интернет-магазин Secure Windows 2000 Server, Windows XP systems, and Windows Server 2003. The book explains how to follow reference matrixes of useful services for Windows and UNIX. Plus, you’ll learn best practices for trace routing and source address location....

Icon Design. Graphic Icons in Computer Interface Design

Steve Caplin


Icon Design. Graphic Icons in Computer Interface Design Steve Caplin Watson-Guptill. Design directories. Design for computer applications - whether for software, installer CDs, multimedia, or the Internet - is the newest and greatest creative the graphic designer. But what about the interface icons - those images that give a software product its identity? All too often they are forgotten until the last minute and then taken for granted by the end user. This book traces the rapid evolution of computer icons over the past two decades and examines why they have become essential components of computer graphics. Icon design offers instruction and advice for creating your own state-of-the-art designs, and provides a showcase of the best icons around. книги, книжный магазин, интернет-магазин Watson-Guptill. Design directories. Design for computer applications - whether for software, installer CDs, multimedia, or the Internet - is the newest and greatest creative the graphic designer. But what about the interface icons - those images that give a software product its identity? All too often they are forgotten until the last minute and then taken for granted by the end user. This book traces the rapid evolution of computer icons over the past two decades and examines why they have become essential components of computer graphics. Icon design offers instruction and advice for creating your own state-of-the-art designs, and provides a showcase of the best icons around....


<<<  Welding for Arts and Crafts. Roy Dewayne             Упражнения по логике. В. И. Кириллов, Г. А. Орлов, ... >>>


 


На главную


ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. Brad Cleveland . Книги.

Нефтекамск, Коломна, Смоленск, Братск, Липецк, Краснодар, Владимир, Орск, Набережные Челны, Новомосковск, Калининград,
Общие вопросы| Медицина. Фармакология| Криминальные детективы| Семейные комедии| Немецкий язык| Железнодорожный транспорт| Страноведение. США| Сборники мультфильмов| Романтические приключения| Искусство и культура| Шпионаж и политика| Начальная школа| Космос, техника, транспорт| Трагикомедии| Фантастика. Фэнтези. Ужасы| Дети. Книги для родителей| Предпринимательство| Экранизации фантастической литературы| Бардовская песня и шансон| Музыкальные мелодрамы| Мультфильмы для взрослых| Зарубежная фантастика| Подводный мир и дайвинг| Кадровый менеджмент. Планирование, подбор и развитие персонала| Немецкий| Видеопрограммы о животных| Графические редакторы, верстка| Медицина. Фармакология| Театр. Сценическое искусство| Общий менеджмент| Электронный бизнес| Индийское кино| Электросвязь, электроакустика, радиосвязь| Современные войны| Подготовка к школе| Учебные фильмы по школьным предметам| Программы о психологии и человеке| Алгебра. Геометрия| Фильмы о ворах и мошенниках| Другие языки| Общие работы по всемирной истории| Русский язык| Биографии композиторов| Исторические боевики| Испанский, португальский| Квесты (Quest)| Музыкальные мелодрамы| Фильмы о вампирах и оборотнях|
энциклопедия, книжные магазины петербурга, книжные сайты, книги автора, медицинская энциклопедия, адреса книжных магазинов, продажа книг через интернет, книжный интернет, книжные магазины петербурга, книги доставка курьером, книжные магазины санкт петербурга, справочники, book, заказ книг, русская литература, роман,

booksetoknigi

Используются технологии uCoz